Term and Conditions

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is available to users worldwide, except in certain Asian countries and remote areas as specified. By using our site, you confirm you are at least 18 years old or have parental consent.

1.2 Intellectual Property Rights

All content on this website, including text, graphics, logos, and product designs, is the property of Universal Thread and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

2. Product Information

2.1 Product Descriptions

We strive for accuracy in product descriptions, colors, and sizing. However, slight variations may occur due to monitor settings. If a product doesn’t match its description, you may return it under our Return Policy.

2.2 Product Availability

All items are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

3. Ordering and Payment

3.1 Order Process

Orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive an order confirmation email with details.

3.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

You agree to provide current, complete, and accurate payment information. We reserve the right to refuse or cancel orders that appear fraudulent.

3.3 Pricing

All prices are in USD. We reserve the right to adjust prices and correct pricing errors that may occur.

4. Shipping Policy

4.1 Shipping Options

We offer two shipping methods:

• Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 business days after shipping
• Free Shipping: For orders over $50 via EMS, delivered in 15-25 business days after shipping

4.2 Delivery Times

Delivery times are estimates and may vary due to customs processing. We are not responsible for delays caused by carriers or customs.

4.3 International Orders

Customers are responsible for any customs fees, taxes, or import duties. These are not included in the product or shipping costs.

5. Returns and Exchanges

5.1 Return Policy

We accept returns within 15 days of delivery date. Items must be:

• Unworn and unwashed
• With original tags attached
• Free of odors or stains
• In original packaging when possible

5.2 Non-Returnable Items

The following cannot be returned:

• Final sale items
• Personalized or monogrammed accessories
• Items without original tags

5.3 Return Process

To initiate a return:

1. Email customer service at [email protected] with your order number
2. Wait for approval and instructions (within 1 business day)
3. Ship items to our Fresno facility

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

5.4 Refunds

Refunds are processed within 3-5 business days after we receive your return. The refund will be issued to your original payment method.

6. Customer Responsibilities

6.1 Account Security

You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

6.2 Prohibited Activities

You agree not to:

• Use our website for any illegal purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the proper working of the website
• Use any automated means to access the site without permission

7. Limitation of Liability

Universal Thread shall not be liable for any indirect, incidental, or consequential damages arising from your use of the website or products. Our total liability for any claim shall not exceed the purchase price of the product in question.

8. Privacy Policy

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect, use, and protect your personal information.

9. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to the website.

10. Contact Information

For questions about these Terms and Conditions, please contact us at:

Universal Thread
2647 Oak Ridge Drive
Fresno, US 43824
Email: [email protected]