Shipping Policy

At Universal Thread, we’re committed to making your shopping experience as effortless as our fashion. Below you’ll find all the details about our shipping options and straightforward return process.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two convenient shipping methods to meet your needs:

Note: We currently ship worldwide except to certain remote areas and parts of Asia. Delivery times may vary depending on customs processing in your country.

Easy Returns & Exchanges

We want you to love your Universal Thread purchase. If something isn’t quite right, our hassle-free return policy makes it easy to return or exchange items.

Return Policy Overview

• Return window: 15 days from delivery date
• Condition: Items must be unworn, unwashed, with original tags attached and free of odors or stains
• Original packaging: Please include when possible

Non-Returnable Items

To maintain our quality standards, we cannot accept returns on:

• Final sale items (clearly marked at purchase)
• Personalized or monogrammed accessories (from our Accessories and Jewelry Gifts categories)
• Items without original tags or with altered tags

How to Return an Item

Follow these simple steps for a smooth return process:

1. Initiate your return by emailing our customer service at [email protected] with your order number and return request (template provided below)
2. Wait for approval – We’ll respond within 1 business day with return instructions
3. Package your item securely in the original packaging if possible
4. Ship your return using the carrier of your choice to our Fresno facility (address provided in approval email)
5. Receive confirmation when we process your return (typically within 3-5 business days of receipt)

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend:

• Using a trackable shipping method
• Retaining your shipping receipt until the return is processed
• Insuring valuable items like jewelry or accessories

Refund Process

Once we receive and inspect your return:

• Timing: Refunds are processed within 3-5 business days after we receive your return
• Method: Funds will be returned to your original payment method (Visa, MasterCard, JCB, or PayPal)
• Notification: You’ll receive an email confirmation when your refund is issued

Note: It may take additional time for your bank or credit card company to post the refund to your account.

Exchange Process

For exchanges:

• Follow the same return process above
• Include a note specifying the item(s) you’d like to exchange for
• We’ll process the exchange once we receive your return
• If the exchange item has a different price, we’ll either refund the difference or charge the remaining balance to your original payment method

Return Request Template

Need Help?

Our customer service team is happy to assist with any questions about shipping, returns or exchanges. Contact us at [email protected] or write to:

Universal Thread
2647 Oak Ridge Drive
FRESNO, US 43824

Thank you for choosing Universal Thread – where effortless style meets effortless customer service.