FAQ

We specialize in versatile, timeless pieces including dresses, jumpsuits & rompers, bottoms (jeans and pants), tops, loungewear, and pajamas. Our collection is designed for women who appreciate effortless elegance that transitions seamlessly from day to night.

Absolutely! Our accessory collection includes jewelry gifts, backpacks, hats, and luggage (both carry-on and full-size). We carefully curate accessories that complement our clothing for a complete, coordinated look.

Our footwear selection features comfortable yet stylish options including boots, flats, heels & pumps, and mules & clogs – perfect for completing any outfit from casual to dressy.

Simply begin the checkout process and you’ll have the option to create an account. Having an account allows you to track orders, save favorites, and checkout faster in the future.

Click “Forgot Password” on the login page and enter your email address. We’ll send you instructions to reset your password securely.

We process orders quickly to get your items to you promptly. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t yet entered the shipping process.

We offer two convenient shipping methods:
Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after 1-2 day processing)
Free Shipping: On orders over $50 via EMS (15-25 business days after processing)

Yes! We proudly offer worldwide shipping, excluding Asia and some remote areas. Our reliable carriers ensure your carefully curated fashion pieces arrive safely at your doorstep wherever you are.

Once your order ships, you’ll receive a confirmation email with tracking information. You can track your package directly through the carrier’s website using the provided tracking number.

While we carefully select reliable carriers, occasional delays can happen. If your package hasn’t arrived within the estimated delivery window, please contact us at [email protected] with your order number and we’ll investigate immediately.

We want you to love every Universal Thread piece you order. If you’re not completely satisfied, you may return unworn, unwashed items with original tags attached within 15 days of delivery for a refund to your original payment method.

Please email our customer service team at [email protected] with your order number and the items you wish to return. We’ll provide you with return instructions and any necessary forms.

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping method as we can’t be responsible for items lost in return transit.

Once we receive your return, please allow 5-7 business days for processing. You’ll receive an email confirmation when your refund has been issued. Refunds may take additional time to appear on your credit card statement depending on your financial institution.

For your convenience, we accept Visa, MasterCard, JCB, and PayPal. All transactions are securely processed to protect your financial information.

Absolutely. We use industry-standard encryption technology to protect your personal and payment information throughout the ordering process.

There could be several reasons including insufficient funds, incorrect CVV code, or your bank’s fraud prevention measures. Please verify your information and try again, or contact your bank if the problem persists. You’re also welcome to try another payment method.

Our friendly customer service team is available via email at [email protected]. We typically respond within 24-48 hours. Please include your order number if your question relates to a specific purchase.

Our operations are based at 2647 Oak Ridge Drive, Fresno, US 43824. However, we serve fashion-conscious customers worldwide (excluding Asia and some remote areas).

Currently we don’t offer gift wrapping, but our accessories and jewelry gifts come beautifully packaged, making them perfect for gift-giving straight from the box.